Refund policy

We have a 42 day return policy. A postage fee of $11.15 will be deducted from your return following inspection of the item(s). This is to cover the postage costs when sending the order.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging where applicable. You’ll also need the receipt or proof of purchase.

If your return is accepted, the return address that is on the box must be used. Items sent back to us without first requesting a return will not be accepted.

Re-Delivery

In the event that an order cannot be successfully delivered due to an incorrect or incomplete delivery address, recipient unavailability, refusal of delivery, or any other reason attributable to the customer that results in the order being returned to us, a minimum re-delivery fee of $11.15 (inclusive of applicable taxes, where required) shall be payable by the customer in advance prior to any re-dispatch of the order.

Cancellation and Restocking

If the customer elects not to proceed with re-delivery of the returned order, the order shall be treated as cancelled by the customer. In such circumstances, a restocking fee shall be applied and deducted from any refund due. The restocking fee will be calculated based on the cost of the initial delivery method, and all actual costs incurred by us in connection with the outbound shipment, return processing, and handling.

We reserve the right to adjust the above fees to reflect any additional costs reasonably incurred. All fees are non-negotiable and form part of our standard terms and conditions of sale.

Damages and issues

Michael's Plastics is not liable for any parcels that are lost, damaged, delayed, or stolen once they are handed over to the courier. All risk passes to the customer at the point of dispatch.

If your parcel goes missing or arrives damaged, any claims must be made directly with Auspost. We can assist by providing tracking numbers and dispatch details, but we cannot guarantee claim outcomes or act on your behalf.

Please inspect your order on the day upon receipt and contact us immediately if the item is defective or if you receive the wrong item, so that we can evaluate the issue and make it right. No claims will be accepted if a claim is made after the date delivered. All items sent in an envelope are not covered for damages or non-delivery. These terms are non-negotiable due to the amount of fraud being commited. 

Exceptions / non-returnable items
Items that are not deemed to be defective, cannot be returned. Some items are also made to order and cannot be returned.

Exchanges
Exchanges are accepted.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at michaelsplastics@gmail.com